Frequently Asked Questions
Everything you need to know about your MOWALOLA order.
Where does MOWALOLA ship to?
We offer worldwide shipping. Delivery times and costs vary depending on your location and are calculated at checkout.
What is your return policy?
Items must be returned within 14 days of receipt in their original, unworn condition with all tags attached. Please note that certain limited-edition releases may be final sale.
How do I determine my size?
Each product page features a specific size guide. Our silhouettes often range from body-con to oversized, so we recommend checking the measurements provided for each garment.
Are customs and duties included in the price?
For international orders, import duties and taxes are not included in the item price and are the responsibility of the customer upon delivery.
Can I cancel or modify my order?
Once an order is placed, it is processed immediately for shipment. We are unable to guarantee cancellations or modifications, but please contact support as soon as possible.
How should I care for my MOWALOLA leather pieces?
Our leather products are high-quality and require specialist care. We recommend professional leather cleaning only and storing them in a cool, dry place away from direct sunlight.